![Indonesia launches new GovTech agency to spearhead digital services](https://www.government-transformation.com/hs-fs/hubfs/INA-digital.png?width=300&name=INA-digital.png)
Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
![Indonesia launches new GovTech agency to spearhead digital services](https://www.government-transformation.com/hs-fs/hubfs/INA-digital.png?width=300&name=INA-digital.png)
![How data governance can enhance public service design](https://www.government-transformation.com/hs-fs/hubfs/Public%20Sector%20Data%20Governance.jpg?width=300&name=Public%20Sector%20Data%20Governance.jpg)
How data governance can enhance public service design
![Legacy vs transformation: the challenges of user-centred design](https://www.government-transformation.com/hs-fs/hubfs/Untitled%20design%20%287%29-1.jpg?width=300&name=Untitled%20design%20%287%29-1.jpg)
Legacy vs transformation: the challenges of user-centred design
![Why citizens expect digital-first public services](https://www.government-transformation.com/hs-fs/hubfs/Digital%20services%20first.jpg?width=300&name=Digital%20services%20first.jpg)
Why citizens expect digital-first public services
![Measuring the progress of user-centered design in public services](https://www.government-transformation.com/hs-fs/hubfs/State%20of%20Govt%20social.jpg?width=300&name=State%20of%20Govt%20social.jpg)
Measuring the progress of user-centered design in public services
![Smart Traffic Signals: £50m funding boost for England's roads](https://www.government-transformation.com/hs-fs/hubfs/Paula%20Claytonsmith%20LCRIG%20Local%20Councils%20Road%20Innovation%20Group.jpg?width=300&name=Paula%20Claytonsmith%20LCRIG%20Local%20Councils%20Road%20Innovation%20Group.jpg)
Smart Traffic Signals: £50m funding boost for England's roads
![HMRC pauses planned move to self service-only channels](https://www.government-transformation.com/hs-fs/hubfs/Jim%2BHarra%2BHMRC.jpg?width=300&name=Jim%2BHarra%2BHMRC.jpg)
HMRC pauses planned move to self service-only channels
![OECD: How to develop skills for a digital government](https://www.government-transformation.com/hs-fs/hubfs/Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth-3.jpeg?width=300&name=Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth-3.jpeg)
OECD: How to develop skills for a digital government
![Sunderland City Council rolls out Digital Hubs to close digital divide](https://www.government-transformation.com/hs-fs/hubfs/businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-3.jpeg?width=300&name=businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-3.jpeg)
Sunderland City Council rolls out Digital Hubs to close digital divide
![A look at the new government recruitment service](https://www.government-transformation.com/hs-fs/hubfs/3d%20stainless%20human%20social%20network%20as%20vintage%20style%20concept-2.jpeg?width=300&name=3d%20stainless%20human%20social%20network%20as%20vintage%20style%20concept-2.jpeg)