Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
GDS pilots digital service to support people with health conditions in work
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CustomerFirst unit to reimagine service design with tech and AI
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Putting people at the heart of change: Reflecting on the role of process improvement
Surge in digital care records transforming case management
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Digital Veteran Card launched to simplify access to services
NHS to launch fully digital ‘online hospital’ by 2027
Automated eVisa checks end delays for four million residents
Broxtowe Council adopts new digital system to cut housing repair delays
