Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
HMRC contact centre uses voice analytics to improve citizen experience
Organising for Digital Delivery report released
10.4 million people now using the NHS App
Government App hits 5 million downloads
IPO launches digital IP renewal service
HMCTS opens fourth Service Centre as part of £1bn reform programme
DVLA ranked 4th in international driving licensing benchmarking report
Slough Council discovers £100m hole in finances, declares bankruptcy
