Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
GDS tests user experience improvements for GOV.UK
Speech recognition used to consolidate patient records at NHS Trust
HMRC contact centre uses voice analytics to improve citizen experience
Organising for Digital Delivery report released
10.4 million people now using the NHS App
Government App hits 5 million downloads
IPO launches digital IP renewal service
HMCTS opens fourth Service Centre as part of £1bn reform programme
