Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
£20m for multi-service 'Family Hubs' in 10 new local government areas
Intellectual Property Office to use GOV.UK Pay for online payments
HMRC appoints new Customer Strategy Director General
GDS tests user experience improvements for GOV.UK
Speech recognition used to consolidate patient records at NHS Trust
HMRC contact centre uses voice analytics to improve citizen experience
Organising for Digital Delivery report released
10.4 million people now using the NHS App
