![Over 6 million runs completed using the NHS app in 2022](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/people%20group%20jogging%2c%20runners%20team%20on%20morning%20%20training.jpeg?width=300&name=people%20group%20jogging%2c%20runners%20team%20on%20morning%20%20training.jpeg)
Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
![Over 6 million runs completed using the NHS app in 2022](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/people%20group%20jogging%2c%20runners%20team%20on%20morning%20%20training.jpeg?width=300&name=people%20group%20jogging%2c%20runners%20team%20on%20morning%20%20training.jpeg)
![Transforming Citizen Experience - Neil Bacon, Adobe](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/Government%20Transformation%20Show%20-%20podcast%20%2824%29.jpg?width=300&name=Government%20Transformation%20Show%20-%20podcast%20%2824%29.jpg)
Transforming Citizen Experience - Neil Bacon, Adobe
![Improving Service Delivery for Better Outcomes - Afshin Attari, Exponential-e](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/Government%20Transformation%20Show%20-%20podcast%20%285%29-1.jpg?width=300&name=Government%20Transformation%20Show%20-%20podcast%20%285%29-1.jpg)
Improving Service Delivery for Better Outcomes - Afshin Attari, Exponential-e
![HM Land Registry redesigns portal, defaults to digital applications](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/HM%20Land%20Registry.png?width=300&name=HM%20Land%20Registry.png)
HM Land Registry redesigns portal, defaults to digital applications
![‘Generation Smartphone’ is restless for multi-channel public services](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/Hand%20holding%20smartphone%20with%20colorful%20app%20icons%20concept.jpeg?width=300&name=Hand%20holding%20smartphone%20with%20colorful%20app%20icons%20concept.jpeg)
‘Generation Smartphone’ is restless for multi-channel public services
![Insolvency Service delivers 'outstanding customer service', finds new report](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/The%20Insolvency%20Service.jpg?width=300&name=The%20Insolvency%20Service.jpg)
Insolvency Service delivers 'outstanding customer service', finds new report
![UK falls to 11th place in UN E-Government ranking](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/UN%20Report%20Launch.jpg?width=300&name=UN%20Report%20Launch.jpg)
UK falls to 11th place in UN E-Government ranking
![GDS delegation in Japan, as cooperation deal signed](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/GDS%20in%20Japan.jpeg?width=300&name=GDS%20in%20Japan.jpeg)
GDS delegation in Japan, as cooperation deal signed
![Building High Performance Services - Charles Damerell](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/Government%20Transformation%20Show%20-%20podcast%20%282%29-1.jpg?width=300&name=Government%20Transformation%20Show%20-%20podcast%20%282%29-1.jpg)
Building High Performance Services - Charles Damerell
![UK's public services design ranked among the most human-centric](https://8222662.fs1.hubspotusercontent-na1.net/hub/8222662/hubfs/Closeup%20of%20female%20hand%20using%20a%20smart%20phone.%20Shallow%20depth%20of%20field.jpeg?width=300&name=Closeup%20of%20female%20hand%20using%20a%20smart%20phone.%20Shallow%20depth%20of%20field.jpeg)