Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
Service automation and the citizen journey
NHS App hits over 30 million sign-ups
Tapping the talent pool for service innovation
Over 6 million runs completed using the NHS app in 2022
Transforming Citizen Experience - Neil Bacon, Adobe
Improving Service Delivery for Better Outcomes - Afshin Attari, Exponential-e
HM Land Registry redesigns portal, defaults to digital applications
‘Generation Smartphone’ is restless for multi-channel public services
