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    James

    James is the Editor of Government Transformation Magazine, and has been covering digital government and public sector reform for 25 years. He also oversees the content for the award-winning Government Transformation Summit, the UK's longest-running public sector transformation event.

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    Surge in digital care records transforming case management
    Citizen Experience

    Surge in digital care records transforming case management

    Dec 10, 2025 1:33:21 PM
    Digital Veteran Card launched to simplify access to services
    Citizen Experience

    Digital Veteran Card launched to simplify access to services

    Oct 22, 2025 3:09:21 PM
    NHS to launch fully digital ‘online hospital’ by 2027
    Citizen Experience

    NHS to launch fully digital ‘online hospital’ by 2027

    Oct 1, 2025 4:46:06 PM
    Automated eVisa checks end delays for four million residents
    Citizen Experience

    Automated eVisa checks end delays for four million residents

    Sep 10, 2025 1:00:14 PM
    Broxtowe Council adopts new digital system to cut housing repair delays
    Citizen Experience

    Broxtowe Council adopts new digital system to cut housing repair delays

    Aug 20, 2025 11:24:10 AM
    £9.5 Million Fund Launched to Tackle Digital Exclusion Across UK
    Citizen Experience

    £9.5 Million Fund Launched to Tackle Digital Exclusion Across UK

    Aug 19, 2025 3:46:56 PM
    DWP strikes £15m deal to overhaul digital service behind Universal Credit case reviews
    Citizen Experience

    DWP strikes £15m deal to overhaul digital service behind Universal Credit case reviews

    Jul 17, 2025 8:47:49 AM
    Aberdeen City Council pioneers AI-driven service transformation
    Citizen ExperienceAI

    Aberdeen City Council pioneers AI-driven service transformation

    May 28, 2025 11:15:00 AM
    Government accelerates Digital Wallet roll-out, calls on tech sector to co-create new services
    Citizen Experience

    Government accelerates Digital Wallet roll-out, calls on tech sector to co-create new services

    May 26, 2025 6:45:00 AM
    Putting Users First: How the GLA is embedding User-Centred Design
    Citizen Experience

    Putting Users First: How the GLA is embedding User-Centred Design

    May 22, 2025 11:57:06 AM
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