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    James

    James is the Editor of Government Transformation Magazine, and has been covering digital government and public sector reform for 25 years. He also oversees the content for the award-winning Government Transformation Summit, the UK's longest-running public sector transformation event.

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    New data reveals growth in GOV.UK website and app use
    Citizen Experience

    New data reveals growth in GOV.UK website and app use

    Jan 29, 2026 2:53:49 PM
    GDS pilots digital service to support people with health conditions in work
    Citizen Experience

    GDS pilots digital service to support people with health conditions in work

    Jan 22, 2026 3:18:58 PM
    CustomerFirst unit to reimagine service design with tech and AI
    Citizen ExperienceAI

    CustomerFirst unit to reimagine service design with tech and AI

    Jan 20, 2026 2:44:03 PM
    Surge in digital care records transforming case management
    Citizen Experience

    Surge in digital care records transforming case management

    Dec 10, 2025 1:33:21 PM
    Digital Veteran Card launched to simplify access to services
    Citizen Experience

    Digital Veteran Card launched to simplify access to services

    Oct 22, 2025 3:09:21 PM
    NHS to launch fully digital ‘online hospital’ by 2027
    Citizen Experience

    NHS to launch fully digital ‘online hospital’ by 2027

    Oct 1, 2025 4:46:06 PM
    Automated eVisa checks end delays for four million residents
    Citizen Experience

    Automated eVisa checks end delays for four million residents

    Sep 10, 2025 1:00:14 PM
    Broxtowe Council adopts new digital system to cut housing repair delays
    Citizen Experience

    Broxtowe Council adopts new digital system to cut housing repair delays

    Aug 20, 2025 11:24:10 AM
    £9.5 Million Fund Launched to Tackle Digital Exclusion Across UK
    Citizen Experience

    £9.5 Million Fund Launched to Tackle Digital Exclusion Across UK

    Aug 19, 2025 3:46:56 PM
    DWP strikes £15m deal to overhaul digital service behind Universal Credit case reviews
    Citizen Experience

    DWP strikes £15m deal to overhaul digital service behind Universal Credit case reviews

    Jul 17, 2025 8:47:49 AM
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