Broxtowe Council adopts new digital system to cut housing repair delays

Broxtowe Borough Council is introducing a new digital platform to modernise housing repairs, speed up voids management, and reduce delays in service delivery for tenants.

The system, provided by field service management specialist Totalmobile, launches in September and will replace manual scheduling and spreadsheet-based processes with real-time job allocation and mobile access for operatives. It is expected to reduce missed appointments, free up staff from repetitive admin, and improve communication with tenants.

Each year, around 3,250 repair jobs in Broxtowe are disrupted due to factors such as weather or staff leave. The council says the new system will allow work to be reassigned quickly, keeping services on track and reducing downtime.

“We’d got to a point where too much time was being spent manually scheduling work and reacting to planning issues,” said Andy Culshaw of Broxtowe Borough Council. “The lack of a transparent or dynamic scheduling system was generating admin backlogs that required manual intervention. This new platform is going to change that.”

As well as improving scheduling, the technology will help streamline contractor appointments and cut delays caused by materials collection. The council expects both frontline and office-based teams to gain more time to focus on direct tenant support and proactive service improvements.

Chris Hornung, Managing Director of Public Sector at Totalmobile, added: “Broxtowe’s team are focused on making things work better, on the ground and behind the scenes. We’re helping them build a smarter, joined-up way of working that means less admin, fewer delays, and a better experience for tenants and staff alike.”