Citizen Experience
Reimagining the interactions between government and citizens, to build more user-friendly, accessible, and responsive public services.
Tapping the talent pool for service innovation
Over 6 million runs completed using the NHS app in 2022
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Transforming Citizen Experience - Neil Bacon, Adobe
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Improving Service Delivery for Better Outcomes - Afshin Attari, Exponential-e
HM Land Registry redesigns portal, defaults to digital applications
‘Generation Smartphone’ is restless for multi-channel public services
Insolvency Service delivers 'outstanding customer service', finds new report
UK falls to 11th place in UN E-Government ranking
