Services (3)
Service automation and the citizen journey
NHS App hits over 30 million sign-ups
Tapping the talent pool for service innovation
Over 6 million runs completed using the NHS app in 2022
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Transforming Citizen Experience - Neil Bacon, Adobe
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Improving Service Delivery for Better Outcomes - Afshin Attari, Exponential-e
HM Land Registry redesigns portal, defaults to digital applications
‘Generation Smartphone’ is restless for multi-channel public services
