Scottish Government's Verity Hislop: "it's crucial to focus on improving outcomes for citizens"

Embracing digital transformation requires creating digital partnerships to create joined-up solutions which optimise user experience and operational efficiency.  

As Verity Hislop, Senior Project Manager at the Digital Office of the Scottish Government emphasises, working collaboratively helps reduce unnecessary duplication, address cross-location challenges and benefit from economies of scale.

This approach allows us to learn from the experiences and expertise of peers in our industry, collaboratively address common challenges, and build a supportive network for ongoing learning and professional growth." - Verity Hislop, Senior Project Manager, Digital Office, Scottish Government 

Working with local authorities and partner organisations, Hislop is helping to build the capability of the Scottish Government's Digital Partnership "helping us to embrace transformation and emerging technologies." 

The Scottish Government is enacting this partnership in three key ways: 

1. Developing an AI community which brings together council leaders, policymakers, technology experts and community members to focus on addressing local challenges with AI solutions, addressing common deployment challenges and ensuring ethical usage 

2. The Digital Office has launched a shared process repository for local authorities with process management tool Engage Process which will "enhance operational efficiencies," according to Hislop 

3. Launching a National Power Platform Community which offers a space for knowledge sharing and digital skills development when using Power Platform 

Throughout delivering all of these innovative solutions, Hislop highlights the importance of always considering the citizen's point of view. 

"It's crucial to focus on improving outcomes for citizens and consulting with stakeholder groups to ensure that the solutions we develop are practical and beneficial," says Hislop. 

➡️ Verity Hislop is one of the leaders in digital transformation, hosting a discussion on digital experience at Government Transformation Summit (24 June, Church House Westminster). Registration is free for civil servants and local government executives.