#68 Improving Service Delivery with Design Thinking, Paul Rawson - Mastek

What is the Design-Thinking framework, and how can adopting this approach support government organisations in designing services that actually meet user needs.

In this episode, Dami Opara, our Content Marketing Lead, sits down with Paul Rawson, Head of Digital Service Design at Mastek, to explore how the Design Thinking approach can improve service delivery.

Watch this episode to learn:

  • How to get started with the Design Thinking framework
  • The benefits of removing team silos
  • The importance of centring user needs in the design stages

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