Successful Public Sector Service Automation - Rachel Lane, Medallia

Sep 20, 2022 7:07:11 AM ·

Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.

What are the biggest benefits to citizens and end users from the automation of services?
How well are Government organisations currently tackling Service Automation?
What are the common challenges and how can they be overcome?
How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?

Sep 20, 2022 7:07:11 AM ·

By Tim Coulthard

Tim is the Community Director at Government Transformation magazine, maintaining engagement with our public sector audience through learning and networking activities, and hosting the weekly Government Transformation Show.