Successful Public Sector Service Automation - Rachel Lane, Medallia

Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.   
  • What are the biggest benefits to citizens and end users from the automation of services?  
  • How well are Government organisations currently tackling Service Automation?  
  • What are the common challenges and how can they be overcome?  
  • How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?



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