One Login teams up with Post Offices to create in-person service

The Cabinet Office is joining forces with the Post Office to offer a new in-person service for the One Login programme to help those who may not be able to get online access vital government services. 

This partnership is just one of a number of innovations One Login will be rolling out over the next 12 months to increase ease of access to digital services.

The free in-person service, available soon for public use, will enable those who find using a digital platform more challenging to visit a local Post Office branch, where they can verify their identity in person.

Natalie Jones, Director of Digital Identity from Government Digital Service added: “People across the UK already visit their local Post Office branch regularly, making them a trusted place to seek advice and support. This in-person support will make the process of moving to GOV.UK One Login easier and quicker for many people, simultaneously increasing uptake.”

As part of its plan to improve ease of access, GDS are also launching a service to provide user support through phone and email. This will help those experiencing difficulties in proving their identity or using GOV.UK One Login.

Alex Burghart, Parliamentary Secretary for the Cabinet Office, commenting on the new partnership: "While it is essential that government systems keep pace with technological change, we must ensure everyone can access them. Figuring out a new online system, and completing identity verification checks, can be daunting." 

Nick Read, Post Office Chief Executive, added: We are delighted to be extending our successful relationship with government in the identity services field. Post Office is the place for face-to-face identity verification in the UK. We will always remain committed to the principle that no one should be left behind in an increasingly digital world. Ensuring we support people and businesses with their identity requirements, whether via our EasyID app, online or in-branch means we are the one stop shop for identity services.”