Transforming public sector efficiency with AI

Across the public sector, there is an increasing urgency to modernise outdated systems and rethink how government services are delivered. In an era marked by resource constraints, heightened public expectations, and a workforce under increasing strain, traditional ways of working are falling short. Inefficient meetings, siloed data, slow service delivery, and employee burnout are no longer isolated challenges, they represent systemic issues requiring bold solutions.

Governments are under more pressure than ever to operate with agility, transparency, and care for the wellbeing of their employees. Intelligent automation is a necessity for public sector resilience.

There are clear reasons why governments should adopt AI. Public bodies must deliver services faster and with greater transparency, often under intense public and political scrutiny. There is a growing recognition that the wellbeing of public sector workers is linked to the quality-of-service delivery. Burnout, fatigue, and disengagement are real risks that undermine efficiency and effectiveness.

At the same time, leaders are overwhelmed by the sheer volume of data being collected - data that rarely translates into actionable insight without the right tools. Ulla AI was developed to tackle these challenges head-on. Its suite of tools helps governments move from reactive firefighting to proactive, data-led leadership.

Supporting public sector transformation

Ulla Notetaker is an AI tool designed to revolutionise meetings, by integrating seamlessly with Microsoft Teams, and the platform already widely adopted by government bodies. It automatically captures and summarises meeting discussions with high accuracy, ensuring that key decisions and action points are recorded and easily shared.

When used across a range of settings such as council planning sessions, NHS management briefings, or emergency response meetings, it transforms the value of meetings from administrative burden to strategic asset. 

Ulla for HR brings advanced AI capabilities to human resource management, offering tools to detect early signs of burnout and fatigue among frontline workers. By analysing patterns in communication and workload, Ulla provides HR teams with insights that allow for proactive intervention before issues escalate.

This enables HR teams to act early, adjusting workloads, addressing challenges, and supporting individuals before issues escalate into burnout or quitting. This creates a healthier, more productive, and resilient workplace culture where people feel seen and supported.

For senior leaders, maintaining strategic alignment and visibility across large, complex organisations is a constant challenge. Ulla for Execs delivers clarity by monitoring engagement, tracking departmental performance, and identifying unproductive meetings or patterns that indicate low morale.

These insights equip leadership teams with the information needed to make informed decisions, optimise team performance, and ensure their organisations remain responsive to changing demands. By spotlighting where time and energy are being wasted, we want to help leaders reframe priorities and foster a culture of efficiency and care.

Modernising outreach and citizen engagement

Public sector organisations focused on economic development, tourism, or business support often operate with functions similar to sales teams. These outreach activities are essential for building local economies and fostering growth. Ulla for Sales modernises these efforts, streamlining customer relationship management (CRM) processes and ensuring data from engagements is structured, accurate, and actionable.

By integrating seamlessly with platforms like Salesforce, Ulla fills CRM systems with real-time engagement data and sentiment analysis. This allows public sector teams to better understand and respond to the needs of constituents and partners, improving service responsiveness and strengthening community relationships.

Digital engagement has become a fundamental expectation. Citizens want access to services on their terms, at any time of day. Ulla Chatbot addresses this by providing a secure, custom-built chatbot solution for government websites and helpdesks. Operating 24/7, it handles a range of functions, from housing and planning enquiries to benefits advice and emergency services information.

The tool is tailored to each authority’s needs, ensuring relevance, accuracy, and a seamless user experience. It empowers citizens through self-service while reducing the strain on human resources, freeing up staff to focus on more complex or sensitive issues.

Safe, secure, and flexible deployment

Deployment of AI in the public sector must be handled with care, balancing innovation with security, compliance, and integration into existing infrastructures. Ulla AI is designed with these priorities at its core. Its modular, plug-and-play structure allows organisations to select only the tools they need, ensuring a tailored approach that integrates smoothly with existing IT systems, whether CRM, HR management, or case management platforms.

Ulla operates with a privacy-first ethos, offering GDPR-compliant and highly secure deployment options, including localised hosting to satisfy the strictest data governance requirements.

The Ulla AI suite delivers transformative, not just gradual, improvements. It represents a shift towards smarter, more compassionate governance. By harnessing the power of AI, public sector organisations can act with greater speed, precision, and humanity. They can strengthen public trust through transparency, improve outcomes through data-driven insights, and safeguard the wellbeing of the people who deliver these vital services.

For government leaders committed to meaningful digital transformation, now is the time to explore how this type of technology can support smarter, more resilient public services, ensuring that government truly works for everyone.