A survey of 112 local authorities found that 32% had registered IT outages over the last 12 months, averaging 7 hours 5 minutes each. This is significantly worse than the average downtime of 1 hour 19 minutes, according to the report authors Veeam.
The survey found that 97% of councils questioned conducttests on their data backup and IT disaster recovery system, but only 15% do so regularly, such as once a month or more frequently. More than half of them (56%) do that more than once a year - but 13% revealed that they test their systems less than once a year, with 9% doing so on an ad-hoc basis and 2% saying it has never been done.
All councils in the survey said that they backed up their data and had adisaster recovery plan in place. A further 91% of councils said they hada detailed formal disaster recovery policy. 75% update it at least once a year - but 14% only update it on an ad-hoc basis or less than once a year.
The survey also found that the overwhelming majority of councils (93%) store their data in their own data centre, but 69% are alsousing the public cloud.
Most councils (89%) use Microsoft Office 365, but only 62% use a third-party supplier to back up O365 data. This means over a third (38%) of councils using Microsoft Office 365 have data that is potentially unprotected from loss.
James is the Editor of Government Transformation magazine, and has been covering digital government and public sector reform for 20 years. He also oversees the development of the UK's biggest network of public sector transformation conferences.