Nottingham City Council deploys digital platform to improve housing service delivery

Nottingham City Council has officially gone live with a new workforce management solution aimed at modernising how services are delivered to over 27,000 homes across the city.

Nottingham City Council is implementing new smarter scheduling to automate workflows to deliver faster and more efficient repairs and property management - strengthening outcomes for both tenants and frontline teams. Teams can now allocate repairs more efficiently, while tenants receive greater transparency and faster resolutions.

“Our partnership with Totalmobile marks a major moment in how we deliver repairs and maintenance for our housing services,” said Jon Peel, Business Transformation Project Manager at Nottingham City Council. “The new technology allows us to address key operational challenges while giving our residents more visibility, control and confidence in the services they rely on.”

“Nottingham City Council is focused on delivering better housing services through innovation, and this latest deployment aligns closely with our Field First platform approach,” commented Chris Hornung, Managing Director of Public Sector at Totalmobile.

“It's about creating a more connected, responsive service that puts the resident first and empowers field teams. We're incredibly proud to be able to continue to support the Council on this important journey.”

Nottingham City Council’s move builds on a successful four-year partnership with Totalmobile, having already deployed its lone worker protection solution. With this latest expansion, the Council is now adopting Totalmobile’s wider Field First platform, the UK’s only end-to-end field service solution built specifically for field service delivery.