The Disclosure and Barring Service (DBS) is set to revolutionise its operations by integrating artificial intelligence (AI) and cutting-edge digital technologies into its processes.
As part of its newly unveiled 2025-28 strategy, DBS aims to streamline its services, improve efficiency, and enhance customer interactions through digital transformation.
A focus of the strategy is leveraging AI to optimise operational decision-making and reduce administrative burdens. In the first year, DBS will pilot AI-driven enhancements, including refining the police matching algorithm to decrease unnecessary police referrals. This move comes in response to a steady increase in barring referrals and DBS checks over the past five years. DBS is also collaborating with the Home Office and the National Police Chiefs Council to improve access to police intelligence, ensuring quicker and more accurate decision-making.
By the second year, DBS intends to implement advanced technological solutions that will further minimise police referrals while fortifying system resilience to adapt to changing requirements. The third year will mark a significant milestone in delivering faster, more effective services through comprehensive digital transformation.
One of the most notable innovations in this strategy is the introduction of digital ID verification. Over the next three years, DBS will shift towards online identity checks, reducing reliance on manual verification methods. This initiative is expected to simplify the application process for individuals while maintaining standards of security and safeguarding.
In addition to AI adoption, DBS is enhancing its customer service experience by automating processes and expanding self-service options. Digital contact forms and online platforms will provide users with more direct and efficient access to DBS services, ensuring greater responsiveness to customer needs.
James
