80% of public sector organisations are benefiting from data sharing

Public sector organisations are increasingly recognising the benefits of a joined-up, data-driven approach in overcoming challenges, according to a new study by the Capgemini Research Institute. 

In a survey of 1,000 senior officials from public sector organisations in 12 countries across North America, Europe and Asia, it was found that the vast majority (80%) see how data sharing can deliver important benefits, such as saving costs (by up to 9.5%), improving citizen engagement (81%), and leading to better decision-making (75%).  

Most surveyed organisations (80%) are still in early stages of implementing data-sharing initiatives, while few (9%) have fully deployed data ecosystems at scale.

Despite the clearly perceived benefits of a more joined-up data environment, people-based challenges are preventing progress among public sector organisations, says Capgemini - specifically around culture and trust. 

Findings show that 56% of respondents face one or more trust related challenges, including citizen resistance and lack of trust in the quality of the data involved. 

A lack of skills when it comes to data-management and AI was cited by respondents as a major barrier to creating a data-driven culture within an organisation. Just over half (55%) of organisations reported having trained employees on the ethical use of citizen data.

“Whether it’s the pandemic, societal issues such as youth unemployment, or the climate and biodiversity crises: the challenges we face today require a joined-up response from our governments. That’s why they have to share data systematically,” Marc Reinhardt, Global Industry Leader for Public Sector at Capgemini, said.

“Creating a culture where decision-making is informed by real-time data is a long-term journey. All players in the data ecosystem must have trust and confidence. But the measurable benefits to citizens’ experience and government efficiency show that data sharing improves outcomes.”

Government Data Forum

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