RESEARCH REPORT
Build, Buy or Both?
ENABLING WHOLE-ORGANISATION DIGITAL TRANSFORMATION IN GOVERNMENT
UK government departments are no longer asking whether to modernise — they’re asking how to do it smarter.
In this new Government Transformation Magazine report, in partnership with Oracle, more than 100 senior public sector leaders — including voices from the Cabinet Office, Defra, DESNZ, and the Environment Agency - share how they’re navigating the balance between building, buying and blending digital solutions.
The research reveals a system ready to scale: SaaS adoption is near universal, AI is being embedded into live services, and hybrid delivery models are now the norm. Yet progress depends on people, not platforms — with capability, governance, and procurement agility defining who succeeds.
- 91% of departments use SaaS, but only half have scaled it successfully.
- Hybrid delivery is the default, combining SaaS, low-code and bespoke builds.
- 85% already use AI to automate, triage and improve decision-making.
- Skills and capability are the strongest predictors of transformation success.
- Procurement reform is the biggest unlocking factor for faster, smarter delivery.
Please complete the form on this page to download your copy of the report.
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